30 DAYS MONEY BACK GUARANTEED
At Twotags, we stand by our products & reputation so we are offering 30 days money back guarantee without any questions. You can keep our products with tags on for as long as 30 days before you decide if you love them or want to return them! If for any reason, you are not satisfied with our products, you can return them to have them exchanged/ pick a store credit at 110% or a refund.
Please contact our team immediately for faulty products with photo attached, Twotags will offer you replacement or store credit.
In order for us to process your return, please book your return by clicking (Return Lodgement), without the returns form, we cannot always correctly identify the customer and may not be able to fulfill your return request
- Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) if the returns item fails this test, they will be returned back to you
- Items covered in animal/human hair will not be accepted
- All items are thoroughly inspected before any action is taken
- Shipping costs are non-refundable
- Sale items can only be returned for an exchange or online credit.
Here’s what you need to know:
You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days.
PLEASE NOTE: Due to safe guards in place to protect our distribution employees, return processing will be delayed, please allow up to 14 days for us to process your return or exchange when your return has arrived our warehouse.
If you still have not received any response after this time. Please follow up with our team at firstname.lastname@example.org.
PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED
*Up to 8 refunds per PayPal account on eligible purchases per year. A cap of $45 per refund request applies. This service is only eligible to customers who pay with their Paypal account.
For more information on the PayPal Refunded Returns Service, see the General Conditions of Use.