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FREE SHIPPING ORDER OVER $50 (AUS) / $100 (NZ) / $120 (USA, CA) - $AUD

RETURNS

 

30 DAYS MONEY BACK GUARANTEED

At Twotags, we stand by our products & reputation so we are offering 30 days money back guarantee without any questions. If for any reason, you are not satisfied with our products, you can contact us within 30 days, then you can arrange the return and you will receive either store credit of 110% or refund.

 

CHANGE OF MIND

You are welcome to let us know if you have changed your mind on the product, you can return the product and Twotags will offer you an exchange or store credit of 110% product value.

 

FAULTY PRODUCTS

Please contact our team immediately for faulty products with photo attached, Twotags will offer you replacement or store credit of 110% product value.

 

RETURN CRITERIA:

In order for us to process your return, Item must be sent back with a returns form (download here) including your order information, without the returns form, we cannot always correctly identify the customer and may not be able to fulfill your return request

-   Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) if the returns item fails this test, they will be returned back to you

-   Items covered in animal/human hair will not be accepted

-   All items are thoroughly inspected before any action is taken

-   Shipping costs are non-refundable

 

Here’s what you need to know:

You can track your return via your chosen delivery service and see when it reaches our warehouse. This usually takes a few days. Once your return has reached our warehouse, allow up to 4 business days for us to process your return or exchange. :)

If you still have not received any response after this time. Please follow up with our team at sales@twotags.com.au. 

 

Friendly note: Please email sales@twotags.com.au to have us set aside your correct size exchange product so there's no delay getting it in case we run out of stock.

 

PAYPAL HAS YOUR RETURN SHIPPING COSTS COVERED

*Up to 8 refunds per PayPal account on eligible purchases per year. A cap of $45 per refund request applies. This service is only eligible to customers who pay with their Paypal account.

For more information on the PayPal Refunded Returns Service, see the General Conditions of Use.

 

 

 

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